Cox Cable TV has been a provider that I’ve grown to trust over the years. I’ve been with them for about three and a half years now, switching over to them after I had Comcast for a long period. I’m not the kind of person who takes pleasure in speaking poorly of someone else, even a company, but I must say that Comcast left me weary to say the least. I cannot begin to describe to you in any way that would do the sense of displeasure they caused me justice but needless to say I am more than happy with Cox.
I would like to express some of my dissatisfaction with Comcast’s customer service department, however. I found that whenever I would contact them due to a technical issue, I would experience what is the equivalent of being a dog jumping through hoops. One department after another I would be lead to, asked to repeat my problem on each occasion as if perhaps my story might change which would make the problem go away or somehow easier for this person when presented to them. Alas, this was never to be the case! A problem is a problem, something they appear to have wanted to avoid entirely.
It’s not as if I did anything on purpose. In fact I cannot recall a single time where any of the problems were actually my fault! I feel blessed that when I have had to call Cox they have been generous enough to not lead me through the tour of their departments, as much as I enjoy meeting new people, I have had any and all problems handled right there over the phone. I’m not wholly sure what sort of magic they have in their customer service departments but it’s quite potent indeed!Continue reading »